1 About this manual

1.1 Purpose and scope

This manual explains how customers use the SORPS IoT Cloud web portal to monitor SORPS equipment: viewing live values and equipment status, handling alarms, analysing history, downloading reports and setting up alarm notifications.

It does not cover installation, commissioning or configuration of devices, PLCs or gateways, nor administrator functions; these are carried out by SORPS. For the operation and maintenance of the equipment itself, refer to the equipment's own operation and maintenance manual.

1.2 Intended users

Plant managers, operators, maintenance and quality staff of SORPS customers. No IT or programming knowledge is required. Users should be familiar with using a web browser and with the equipment being monitored.

1.3 Product and version covered

SORPS IoT Cloud web portal, software release 2026.10, accessed at https://iot.sorpstech.com. Your company logo and colours may appear in the portal if SORPS has set up customer branding; the functions are the same.

1.4 Related documents

1.5 Conventions used in this manual

Table 1 – Typographic conventions

Safety and other important messages are marked with these signal words:

Table 2 – Signal words

2 Safety and security information

2.1 Intended use

SORPS IoT Cloud is intended for the remote monitoring of SORPS equipment by authorised users: viewing operating values and status, receiving information about alarms, and evaluating historical data.

2.2 Limitations and foreseeable misuse

2.3 Information security

• Each person uses their own personal account. Do not share accounts or passwords.
• Use a strong password of at least 8 characters that you do not use elsewhere, and change it if you suspect misuse.
• Always log out on shared or public computers.
• SORPS will never ask for your password by e-mail, telephone or chat. Treat such requests as fraudulent.
• Connections to the portal are encrypted (HTTPS). Check that the browser address bar shows https://iot.sorpstech.com with a padlock before entering your password.
• After 5 incorrect password attempts the account is locked for 15 minutes to protect against password guessing.

3 Product description

3.1 System overview

The PLC of each SORPS machine sends its operating values over a secure internet connection to the SORPS IoT Cloud server. You view them in a web browser on a computer, tablet or phone.

Figure 1 – System overview

3.2 Main functions

Table 3 – Functions of the portal

3.3 User roles

Customer users see only the devices assigned to their account and can use all functions described in this manual. SORPS administrators install and configure devices, set alarm limits, manage accounts and access rights, and provide support.

4 System requirements

Table 4 – System requirements

5 Getting started

5.1 Logging in

1. Open https://iot.sorpstech.com in your browser.
2. Enter your e-mail address 1 and password 2.
3. Click Log in 3. The Overview page opens (section 6.1).

5.2 Forgotten password and locked account

1. On the login page click Forgot password?.
2. Enter your e-mail address and click Send reset link.
3. Open the e-mail from SORPS IoT Cloud within 1 hour and click the link. Check your spam folder if it does not arrive.
4. Enter a new password twice (at least 8 characters) and click Save new password. Then log in with the new password.

5.3 Navigating the portal

• The menu on the left leads to all pages. On a phone, open it with ☰.
• Top right: display mode (automatic / light / dark), your name and role, change password (lock icon) and log out (arrow icon).
• Confirmations and error messages appear briefly at the top right of the screen.

5.4 Logging out

Click the log-out icon at the top right. Sessions also end automatically after 7 days.

6 Operation

6.1 Overview page

The Overview page appears after logging in and summarises all your devices. It refreshes automatically every 30 seconds.

6.2 Device map

Menu Device map shows the location of your devices.

1. Click a coloured dot to show the device's status and key values.
2. Click Open device to go to the device (section 6.4).
3. A number bubble stands for several devices close together. Point at it to see how many are online, offline or in alarm; click it to zoom in until the devices separate.

Colours: see Appendix B. Zoom with + / −, or with the mouse wheel after clicking once on the map.

6.3 Device list

Menu Device list lists all your devices; useful when you have many.

1. Type a name, serial number, site or group in the search box, or choose a status.
2. Click the device name or Open →.

6.4 Monitoring a device

1. Open menu Monitoring center.
2. In the device tree on the left, open a group and click a device.

Device card

Online time is the time since the device last connected without interruption. The online rate (%) is the share of time the device has been connected since it was installed. Serial number, model, product code and machine code identify the equipment; quote them when contacting SORPS.

Equipment picture and Main screen

If configured by SORPS, a picture of your equipment shows the live values at the sensor positions. Main screen switches to an operator-panel view of all values. Values update automatically every few seconds.

Collection point tab

Lists every measured value with unit, PLC address and time of the last update.

6.5 Alarms

An alarm is raised when a value exceeds a limit set by SORPS (for example "Room RH: humidity too high"), or when a device sends no data for a set time ("Device offline"). An alarm clears automatically when the value returns to normal or the device sends data again.

1. Open menu Alarm management (or the Alarm records tab of a device).
2. Filter by device and status if required.
3. Click Confirm to record that the alarm has been seen and is being handled. Your name and the time are saved and visible to your colleagues.

6.6 Historical data and trends

1. Open menu Historical record and choose the device (or use the Historical data tab of a device).
2. Tick the values to display.
3. Choose Curve for a chart or Sheets for a table; for tables choose newest first (Descending) or oldest first (Ascending).
4. Set the start and end time, then click Search.
5. Optional: click Export CSV to download the data for Excel.

6.7 Real-time data

Menu Real-time data: choose a device to see all its values with the exact time of the last reading, updated live.

6.8 Reports

1. Open menu Reports.
2. Tick the devices; ticking a group ticks all its devices.
3. Choose the period: yesterday, today so far, last 7 days, last month or a custom period (maximum 93 days).
4. Click Download .xlsx.

Table 5 – Content of the Excel report

SORPS can also e-mail reports automatically (daily, weekly or monthly). Contact SORPS to set this up (chapter 9).

6.9 Alarm notifications

1. Open menu My alert settings.
2. Tick the channels: E-mail (sent to your login address), SMS, WhatsApp.
3. For SMS / WhatsApp enter your mobile number with country code, for example +919876543210.
4. Click Save.

You receive one message when an alarm starts on any device you can see. To prevent message floods, at most 20 messages per channel and hour are sent to each person. An example is shown in Appendix C.

6.10 Using mobile devices

The portal adapts to phones and tablets. To add it to the home screen like an app:

• Android (Chrome): menu ⋮ → Add to Home screen or Install app.
• iPhone / iPad (Safari): Share → Add to Home Screen.

6.11 Account settings

1. Click the lock icon at the top right.
2. Enter your current password, then the new password (at least 8 characters).
3. A confirmation appears at the top right.

Additional accounts for colleagues and changes to access rights are requested from SORPS.

7 Troubleshooting

Table 6 – Troubleshooting

8 Data retention and privacy

• Operating data of your equipment is stored on the SORPS IoT Cloud server in India. Detailed values are kept for 90 days (standard setting), hourly summaries thereafter.
• Alarm records and notification logs are kept for one year.
• Personal data stored for each user: name, e-mail address, company, optional mobile number, alert preferences and a record of logins and actions (operation log). It is used only to operate the service and is not sold or shared with third parties, except service providers needed to deliver e-mail and SMS / WhatsApp messages.
• Passwords are stored only in encrypted (hashed) form; SORPS staff cannot read them.
• Requests for access to, correction or deletion of personal data: contact SORPS (chapter 9).

9 Service and support

Table 7 – Contact information

When contacting SORPS, please state:

• your company name and your login e-mail address;
• device name and serial number (shown on the device card);
• a description of the problem with date and time, and a screenshot if possible.

Appendix A – Glossary and abbreviations

Table 8 – Glossary and abbreviations

Appendix B – Status indicators

Table 9 – Status indicators

Appendix C – Example alarm notification

Table 10 – Example of an alarm e-mail (SMS / WhatsApp contain the same text)